Standard Payment & Shipping

Dear Customer, please note that all orders are processed after 100% payment.

Please send email with information about payment. This is simplify and speed up our job. We have a lot of correspondence. Sometimes it is difficult to find who made payment and for what. If the correspondence was from one email address and payment from another (or this is partly order), be sure to send a letter about what was ordered and who ordered.

If you need invoice for accounting please inform data for invoice.

The available security payment options are:

___________________________

PayPal Transfer.

You can send money to my PayPal account viktortechmanuals@gmail.com
It's my private account. Don't make any remarks. If you need to make any remark, you can put "family/friends" or "private transfer" or "gift".

If you need an invoice, please inform me of the data for the invoice (company name, country etc.) We will send our standard invoice to you.

___________________________

Bank Transfer.

You can pay in USD or EURO only. Please inform us in case you want to use bank transfer. We will send invoice to you with our bank accounts.
Please point your attention to remark regarding purpose of payment. It's important. You must indicate Invoice No., date of invoice, and for Manuals.

Bank transfer usually takes 1 (sometimes 2) working days. After money sent it is recommended to send us e-mail with copies of payment documents. This will help us to identify your payment and process your order immediately. We won't wait your money in Bank.
You have to pay bank transfer fee (~ US $15-50).

___________________________

Western Union.

It is a fast and convenient way. You can pay in local currency. Western Union converts (recalculates) in USD automatically. We will be able to receive cash in the agent location.
SEND money to my assistant:
First name - DMITRY
Surname (family, last) name - PEREPICHKO
Country - UKRAINE
City - ODESSA
If WU needs full address: Apartment 40, Lustdorvskaya Doroga 148A/1, Post Code: 65113.
Purpose of Payment (Transfer): PRIVATE TRANSFER (Private transfer only - Important!).

After money is sent you have to inform us by email: 1) the name of sender, 2) a country of sender, 3) tracking number (MTCN) or send the scan receipt. We'll receive your email and begin to process your order immediately.

In many countries you can use VISA/MASTERCARD to send money on-line. You don't need any registration - choose "SEND MONEY".
You can easily find the WU payment page for your country in Google.

___________________________

MoneyGram.

It is the fast and convenient way with small fee. You can pay in local currency. MoneyGram converts (recalculates) in USD automatically. We will be able to receive money within 10-15 min.
SEND money to my assistant:
First name - DMITRY
Surname (family, last) name - PEREPICHKO
Country - UKRAINE
City - ODESSA
If MoneyGram needs full address: Apartment 40, Lustdorvskaya Doroga 148A/1, Post Code: 65113.
Purpose of Payment (Transfer): PRIVET TRANSFER (Privet transfer only - Important!).

After money sent you have to inform us by e-mail: 1) the name of sender, 2) a country of sender, 3) REF/AUTH NUMBER (Authorization or Reference # must contain at least 8 characters) or send the scan receipt. We'll receive your e-mail and begin to process your order immediately.

The rate for sending online is much cheaper than in the branch.
You can make an online transfer through the MoneyGram website in 3 steps:
1. Register on the site or log in to an existing profile. Go to http://global.moneygram.com
2. Indicate information about the recipient (see above) and the amount of the transfer.
Our received method - Cash Pickup.
3. Choose a payment method (up to you). Visa and Master card work fast.

Transfer fee will be depend on your country. See sample below for online transfer from USA.
Online MoneyGram USA office page

Click to enlarge

___________________________

Shipping.

Download (FTP / HTTP). The vast majority of our customers prefer this fastest, free and most convenient way. We upload your order on our server and send link(s) to you for downloading. Please read also FAQ (frequently asked questions) 1. Downloading.

Express courier delivery (DHL, UPS, EMS + US $80-140, 5-7 days). Sometimes (very rear) customer asks us to send CD or DVD. This is relevant for countries where for accounting reporting the product must cross the border physically (passed customs formalities). If you need this way please inform us. We will calculate the actual cost and inform you.

Hard copy. We have never send hard copy. It's expansive for customer. It's much cheaper to print in your city.

We will do our best to ship out your order as soon as possible.

Best regards,
Viktor.

Refund Policy

Dear customers, we kindly ask you to read our offer carefully before paying. Carefully review the attached files with the contents and sample pages. If you do not understand something or need clarification, do not hesitate to ask questions.

We do not have automatic purchasing on the site. We (you and I) must clearly understand what information you need for work. This helps to avoid misunderstandings and disputes. In more than 20 years of work, we have had only a few refunds due to misunderstandings and our mistakes. We have taken these mistakes into account and eliminated them (also read FAQ '03. Manual description').

If your demands are justified, we will return your payment without dispute or take it into account as our debt until your next order. We had a case when our debt to a Belgian company was more than a year old. We never forget our debts.

Політика відшкодування Close